Promotional Products FAQ: What You Need to Know

Welcome to our promotional products FAQ. Here's what to expect once you place an order.

Once you place your order, you’ll immediately receive an email confirmation with your order number. Within 48 hours you will receive the production mockup based on what you mocked up on the site. If we are using embroidery to embellish your design, you will receive a sew out of your design. This may take up to a week. There you’ll have the opportunity to approve it, or make suggestions for changes and improvements (remember, all of your artwork for an order is FREE. We don’t charge for art design and prep!). Once you’ve approved the production mockup we will go into production. Remember, nothing goes into production without your approval!

General Questions

What do I Need to Place An Order?

Placing an order is simple, if you know what you want already and have the information to get started. Here’s what we need:

Production Ready Artwork (high resolution or Vector file)
Product number, Color(s) and/or Size(s)
Imprint Colors and Details
Due Date (if applicable)
Payment (confirms your order)

Once you have these ready, request a quote and we’ll get your project moving.

How can I make a payment?

We accept the following forms of payments:

Cash
Debit/Credit
Zelle or PayPal
Checks (with prior approval)

What happens after I place my order?

A representative will follow up with you either prior to or same day of placing your order. Once your project has been approved, and the invoice has been paid – your order is ready to go into production. Ready to start your own project? Get a quote to begin.

What if I want my design on different styles garments?

This question comes up often in our promotional products FAQ. We can do that for you. Please specify which services you would like for your design(s) to be made with a representative, along with any details that may differ as it could influence your cost. Some exclusions may apply.

When will I receive my order?

Standard screen printing and embroidery orders take 7-11 business days, depending on production projects. Faster turnaround options are available upon request. Orders must have a paid deposit to begin, and orders paid in full receive priority.

Need help with Artwork?

We have a great team of Graphic Designers who can help you with the artwork you want and need. We can assist with Logo Design, Vector Art, Raster Art, Digitizing for Embroidery, among many others. Contact [email protected] with “Need Artwork” in the subject line.

Will I see a proof first?

Yes. We’ll send your proof, and your order won’t go into production until you’ve approved it. Our team will communicate with you to make sure we have all the information we need.

Orders for Embroidery

This section of our promotional products FAQ covers everything you need to know about embroidery.

What file type do I need for Embroidery?

This question comes up often in our promotional products FAQ. Please supply a clean image file (most types are fine – JPEG, PDF, PNG) of your artwork. The resolution doesn’t need to be that super details, but it helps us out. As long as the elements/colors are clear and not distorted by excessive compression. We also need to know what size you want embroidered

What is the Maximum Embroidery Size?

Breast Pocket: 4.5 x 4.5 in.

Flat Surface: 10.5 x 10.5 in.

Bags/Backpacks*: 6 in.

Caps/Beanies: 2.1 in. (Max Height) x 4-5 in.

What is a Stitch Count?

Stitch count represents the number of stitches required to recreate your design on a garment. As the count increases (due to art complexity or size), so will the price per garment. We give you an estimated count and quote before proceeding with your order.

How do I make sure my colors match?

There is a wide range of thread colors available. Although most can be matched closely to Pantone’s, please note that an exact match to an accompanying print order may not always be possible.

Embroidery set-up

Your design must be digitized before it can be embroidered. This converts it into a file an embroidery machine can stitch. Digitizing is a one-time fee of $35 per design, up to 8,000 stitches. There is no setup fee for embroidery-ready artwork or designs already on file.

Orders for Screen Printing

This part of our promotional products FAQ answers common screen printing questions.

What file type do I need for Screen-Printing?

This question comes up often in our promotional products FAQ. It is best to provide artwork at the size you want your artwork printed. If you are unsure, provide a mock-up with approximate size and we can help you choose a size. Below is a list of file formats we accept:

Vector Files (includes: (.ai), (.psd) or vector-based .pdf/.eps.) Vector files can be scaled and modified easily, without losing print quality. If someone else provides your artwork, it is always worth checking if this is available.

Why is resolution important in Raster Files?

If you are providing raster artwork files (such as .psd or common image files), they should be at least 300dpi and the size you want them printed. This should be done at the beginning of the creation process, not scaled later on.

What about Fonts?

If you are using non-standard fonts within your artwork, please make sure they are prepared in your artwork appropriately. Text should be converted to Outlines in vector artwork, or rasterized (converted to pixels) within software such as Photoshop. Flat image files (.jpg, .png, .tiff, etc) won’t have this problem.

How do I work out the cost for additional print positions and print?

This question comes up often in our promotional products FAQ. For a full no obligation quotation, email [email protected]. Please supply your design(s) and full details of your requirements, including garment type, garment color and garment quantity.

File Separation

We do not charge for separating artwork for print, nor do we advise you trying to separate it for us in preparation. This tends to add complications. Saving the artwork as a complete piece (layers are fine and sometimes useful) at the size you require it printed. Supplying a mock-up for us to use as a visual guide can be helpful too.

Can I supply my own garments for screen printing?

We sometimes accept customer-supplied garments for local orders. Garments must be presented and approved beforehand, and print rates are subject to change. Please check with your B.N.P. rep for pricing. Spoilage is rare but can happen, so we advise supplying extras where necessary. BRAND NEW Promotions is not liable to replace customer-supplied garments spoiled during printing.

What if my Artwork Needs Editing?

We prefer art to be ready in advance, however if you require us to arrange logos for you or alter art (such as removing unwanted colors), we can do this for a fee of $40/hour, starting at $15. Please make sure all supplied logos are of a reasonable quality. Please get in touch if you are unsure.

How do I work out my quantity rate for pricing? Can I mix and match?

Screen printing becomes cheaper the more garments you are having printed with the same design in one order. You can mix and match any combination of garments and sizes to make up a quantity, but to get the best price all garments have to be printed from the same screens across all garments. We always advise potential customers to ask us to create a quote for them, there is no obligation to proceed with any order if you are not happy with the quote.

What is the Maximum Print Area? (Screen Printing)

Our maximum printable areas for screen printing are:

Plastisol Screen Printing: 14″ (width) x 18″ (height)

However, many garments cannot facilitate print areas at full size. This is an important factor to consider when ordering large prints and you have smaller garments in your order, as it’ll be limited by the smallest item.

DTF Printing

DTF, or Direct to Film, prints your design onto a film that’s then heat-pressed onto apparel. Learn more about our DTF printing services.

What fabrics can you use for DTF printing?

We can print on cotton, polyester, blends, and other apparel. Tell us your garment, and we’ll confirm the best option.

How fast can I get DTF printing?

Standard turnaround is 1-2 days, depending on your order and current workload. For select orders, we can produce most DTF transfers in 24 hours or less.

Is DTF better than screen printing?

It depends on your order. DTF is often a good fit for short runs and full-color designs, while screen printing is often better for larger orders with limited colors.

Sublimation Printing

Learn how sublimation works, which fabrics suit it best, and when to choose it for your apparel.

Can you sublimate cotton or dark shirts?

Sublimation works best on light-colored polyester-based garments. For cotton or dark apparel, we can recommend another option, such as DTF printing or screen printing.

What is sublimation best for?

It’s a strong choice for team uniforms, performance wear, and all-over or edge-to-edge designs.

How does sublimation printing work?

Heat turns sublimation ink into a gas that bonds with polyester fibers. The design becomes part of the fabric, giving it a smooth finish with no heavy print feel. It’s a popular choice for jerseys, performance shirts, and all-over designs. See our sublimation printing options.