Brand New Promotions

BRAND NEW Promotions FAQs Q&A | Frequently Asked Questions

We understand that organizing and creating custom projects can be overwhelming.
So we put together and listed some Frequently Asked Questions (FAQs)
that can help with your customized promotional products and branding process.

General Questions

Placing an order is simple, if you know what you want already and have the information to get started. Here’s what we need:

  1. Production Ready Artwork (high resolution or Vector file)
  2. Product number, Color(s) and/or Size(s)
  3. Imprint Colors and Details
  4. Due Date (if applicable)
  5. Payment (confirms your order)

We accept the following forms of payments:
1. Cash
2. Debit/Credit
3. Zelle or PayPal
4. Checks (with prior approval)

A representative will follow up with you either prior to or same day of placing your order. Once your project has been approved, and the invoice has been paid – your order is ready to go into production.

We can do that for you. Please specify which services you would like for your design(s) to be made with a representative, along with any details that may differ as it could influence your cost. Some exclusions may apply.

Standard orders can take between 7-10 business days depending on production projects. Faster turnaround options are available upon request. Orders MUST have paid deposit to begin process. Orders paid in full receive Priority.

We have a great team of Graphic Designers who can help you with the artwork you want and need. We can assist with Logo Design, Vector Art, Raster Art, Digitizing for Embroidery, among many others. Contact [email protected] with “Need Artwork” in the subject line.

We can supply digital proofs to our clients before it goes into production upon request. If proofs are not requested, we use the information and artwork provided for production. Our team will communicate with customer to assist them with the process and to make sure we have all necessary information to make this process easier!

Orders for Embroidery

Please supply a clean image file (most types are fine – JPEG, PDF, PNG) of your artwork. The resolution doesn’t need to be that super details, but it helps us out. As long as the elements/colors are clear and not distorted by excessive compression. We also need to know what size you want embroidered

Breast Pocket: 4.5 x 4.5 in.

Flat Surface: 10.5 x 10.5 in.

Bags/Backpacks*: 6 in.

Caps/Beanies: 2.1 in. (Max Height) x 4-5 in.

Stitch count represents the number of stitches required to recreate your design on a garment. As the count increases (due to art complexity or size), so will the price per garment. We give you an estimated count and quote before proceeding with your order.

There is a wide range of thread colors available. Although most can be matched closely to Pantone’s, please note that an exact match to an accompanying print order may not always be possible.

In order to embroider your designs, it must first be digitized. This is the process of converting your design into a file that can be threaded by an embroidery machine. Digitization is a one-off fee per design of $35 (up to 8K stitches).

Orders for Screen Printing

It is best to provide artwork at the size you want your artwork printed. If you are unsure, provide a mock-up with approximate size and we can help you choose a size. Below is a list of file formats we accept:

Vector Files (includes: (.ai), (.psd) or vector-based .pdf/.eps.) Vector files can be scaled and modified easily, without losing print quality. If someone else provides your artwork, it is always worth checking if this is available.

If you are providing raster artwork files (such as .psd or common image files), they should be at least 300dpi and the size you want them printed. This should be done at the beginning of the creation process, not scaled later on.

If you are using non-standard fonts within your artwork, please make sure they are prepared in your artwork appropriately. Text should be converted to Outlines in vector artwork, or rasterized (converted to pixels) within software such as Photoshop. Flat image files (.jpg, .png, .tiff, etc) won’t have this problem.

For a full no obligation quotation, email [email protected]. Please supply your design(s) and full details of your requirements, including garment type, garment color and garment quantity.

We do not charge for separating artwork for print, nor do we advise you trying to separate it for us in preparation. This tends to add complications. Saving the artwork as a complete piece (layers are fine and sometimes useful) at the size you require it printed. Supplying a mock-up for us to use as a visual guide can be helpful too.

Yes, we are happy to print garments supplied by you. Please check with your B.N.P. rep for screen-print only pricing.

Spoilage is rare but can happen during the printing process. It is advised to supply overages where necessary. BRAND NEW Promotions is not liable to replace garments supplied by the customer which are spoiled during printing.

We prefer art to be ready in advance, however if you require us to arrange logos for you or alter art (such as removing unwanted colors), we can do this for a fee of $40/hour, starting at $30. Please make sure all supplied logos are of a reasonable quality – please get in touch if you are unsure.

Screen printing becomes cheaper the more garments you are having printed with the same design in one order. You can mix and match any combination of garments and sizes to make up a quantity, but to get the best price all garments have to be printed from the same screens across all garments. We always advise potential customers to ask us to create a quote for them, there is no obligation to proceed with any order if you are not happy with the quote.

Our maximum printable areas for screen printing are:

Plastisol Screen Printing: 14″ (width) x 18″ (height)


However, many garments cannot facilitate print areas at full size. This is an important factor to consider when ordering large prints and you have smaller garments in your order, as it’ll be limited by the smallest item.